The MBR customer service unit is comprised of representatives specially trained to handle sensitive patient related issues. Custom statements are sent to patients that are uninsured or partially insured. These statements reflect a toll free telephone number directing the patient’s inquiries to this service center. The patient receives individual attention with their account, dealing with the same person whether they are looking to dispute the charges, provide supplemental or new insurance information, or arrange to make payment.

More than ever your patients require and deserve timely and effective statements, and response to their questions and issues. When they contact our customer service unit they receive prompt, courteous and supportive attention. A seamless process permits each representative to address the patient’s concerns, update their account, re-process a third party claim, and flag the account for subsequent follow-up as required.

Our language bank provides effective and efficient communication to patients with special language requirements. Privacy and security of the patient’s health information (PHI) is re-emphasized in the ongoing education and training of each member of the customer service unit. Sensitive issues, as they may arise, are referred to a customer service manager for handling.